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It was confirmed that just before the incident in which personal information of up to 10,000 people was leaked, there was a customer inquiry saying, “It appears that personal information has been leaked.” At the time, Coupang said, “There has never been a leak,” but 15 days later, an unprecedented personal information leak began. There are criticisms that Coupang may have ignored the ‘omen’. Some are raising suspicions that Coupang may have concealed or minimized the leak.
According to Kyunghyang Shinmun coverage on the 6th, Coupang user A left a message to the Coupang customer service center on June 9th asking, “Is my personal information being leaked?” This is because it seemed like I received a smishing text (a scam leading to a link) every time I entered my personal customs clearance code and made a purchase directly through Coupang. When purchasing directly from Coupang, Mr. A alternately placed orders under his own and his mother’s names, and each time, the orderer received a series of smishing texts.
In response to Mr. A’s inquiry, the customer center said, “We sincerely apologize for any inconvenience caused during the process of using Coupang,” and added, “After further confirmation through a higher-level person in charge, we will contact you in June.”
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“I will re-inform you by noon,” he replied.
Re-information was made over the phone two days later. According to Mr. A, Coupang, which identified itself as the “relevant department,” firmly stated, “Personal information has never been leaked. That cannot happen.” At that time, in June, Coupang announced that a large-scale personal information leak had begun.
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It was seven days earlier. Mr. A said, “Coupang was like, ‘Why are you doing this to us when your information was leaked elsewhere?’” and “It was okay when it was delivered domestically, but only when purchasing directly. Direct purchasing was only done at Coupang, so I had no choice but to suspect personal information was leaked.”
https://n.news.naver.com/article/032/0003413476