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Should I refund this?

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I sold it to Carrot a few days ago, and they wanted a refund because the screen was damaged while they were tearing off the plastic. I will be using it after tearing off the original new plastic. I did not use it for 3 and a half years, but I used it as a monthly rental option, and they sold that when they changed the option to a large TV.

The first photo is when it was sold.

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