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Maeil Milk accident investigation and apology

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Daily Milk Sterilized Originalil 20OmL Mid Pack
We apologize for the recall:
From young children to the elderly, it is absolutely unavoidable to use daily milk products that people trust for their health.
A quality incident occurred: We sincerely apologize to customers who were surprised by this issue and have taken action.
I would like to tell you about the process and future plans:
In the afternoon of December 12, 2024, Maeil Milk Original 2OOmL sterilized mid pack (5.5cm wide)
Height 11cm
Width 3.8cm) This is the first time I have heard of several customers suffering from medical problems after consuming the product.
After collecting the product and investigating the cause, it was found that the washing liquid was drained for about 1 second due to a tap operation error during production.
We did not confirm the source of the mixture, but only through Tetrapacsa, a global dairy equipment company, and Dataji.
Revalidated:
At this time, it was discovered that about 50 products were produced and that they were left in stock for one specific customer.
Accordingly, products produced on that day, including products produced during the backb operation error time on December 13th (expiration date)
As of February 16, 2025, it has been decided to withdraw the entire amount:
Daily Milk Sterilized Originil 2OOmL Midpack with expiration date marked as 03:38 on February 16, 2025
(Width 5.5cm
Height 11cm
Width 3.8cm) All products of Maeil Dairy Products, excluding products, have no safety implications.
It is confirmed that there are no problems, and this is the result of thorough inspection and confirmation of Inon’s production process.
I promise.
This accident should never have happened in just one pack of milk. Our paddy production process
We are deeply reflecting on our shortcomings in management and quality inspection procedures to prevent similar incidents.
The software system, which can block work errors at the source, was immediately improved and is the best at home and abroad.
We continue to strengthen our quality and safety management system with top-level equipment specialized companies.
All daily milk sterilized Originil 2OOmL mid-pack products with an expiration date of February 16, 2025
For more detailed information, please contact customer service center at 1588-1539 ext.
I sincerely apologize to you if there are any customers who have suffered treatment or discomfort after taking a deteriorated product.
Together with the young apples, we will do our best to recover from the damage:
We apologize once again for any inconvenience caused to all of Maeil Dairy Products’ customers and partners. Thank you for trusting us.
By reflecting on the thoughts of our customers, Maeil Dairy products employees, their families, and all customers can eat with peace of mind.
We do our best to produce products that last forever.
December 16, 2024
Maeil Dairy Products CEO and Vice Chairman
Dear Kim Seon-hee

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