(1)”You canceled your reservation”. Hey
image text translation
(2)”Let’s play 35 won in compensation.” You’re kidding
(3)Input 20230728 PM 552
(4)Reporter Ko Jae-woo, TALK
(5)Yanolja Customer Center
(6)Yes, in the case of compensation for the actual cost of moving your car, it is confirmed that we can provide compensation for the gas cost listed in the real-time recommendation route based on Naver’s directions, and the amount of compensation is 35 won
(7)It’s 35 won
(8)527pm
(9)Yanolja offered 35 won in compensation for fuel costs to victim A of double reservations Offered by your own
(10)Herald Economy = Reporter Ko Jae-woo, “Are you kidding me with 35 won as compensation?”
(11)Mr. A, who visited Haeundae in Busan to enjoy the holiday, was embarrassed by the unexpected situation This is because I found the accommodation I had reserved in advance, but I heard that the room was already out
(12)The so-called duplicate reservation overbooking refers to receiving multiple reservations in a single room due to technical errors in the process of receiving reservations through multiple platforms Of course, someone will suddenly be notified of the cancellation of the reservation after the reservation is confirmed
(13)The holiday plan was also ruined, but what further ruined Mr. A’s mood was that he was offered 35 won as compensation for actual expenses by Yanolja, a platform company he booked after that In other words, the price for the hard work of A, who was canceled while trying to enter the room late in the evening, was 35 won
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(21)Yanolja homepage
(22)Mr. A is not the only one Redundant reservations are even more extreme during the holiday season as well as holidays. According to the Korea Consumer Association, 658 complaints were received from June to July 27 this year
(23)From June 1 to August 31 last year, there were 1,333 cases Let’s all play Yanolja It was done through platforms such as Hotels, Agoda Airbnb, etc Most of the complaints received, like Mr. A, were unilateral termination of the contract by the company due to duplicate reservations
(24)An association official said, “When it comes to complaints related to accommodations, we often think of poor price hygiene, but there were many problems related to duplicate reservations,” adding, “Consumers take the damage without considering the total amount of reservations.”
(25)Check-in 1700 Check-out 1200
(26)Review creation period expired
(27)Mr. A made a reservation at Haeundae ○○ Hotel in Busan due to overlapping reservations
(28)I had to stay at a hotel nearby in the marked tel
(29)Partially reserved hotel offers to customers
(30)What was the Yanolja compensation like? First of all, the transportation room where A was proposed
(31)The cost of 35 won is listed on the recommended route in real time based on finding your way
(32)It came out in the process of setting up a policy for compensation double reservation
(33)At the Busan ○○ Hotel, an alternative accommodation for Haeundae, which was canceled due to
(34)Is it considered that the distance to Haeundae Hotel ○ is not that far
(35)what appeared to be da
(36)If it’s not an affiliated store that joined Yanolja Care, let’s play instead
(37)Accompanying the boarding house, the double reservation of the boarding house, from the substitute accommodation
(38)They are paying for local transportation
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