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Updates on Rolex Korea Service Center

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(1)HOT Rolex Yeoksam Official CS Center 1
(2)Question 2023-07-20 1906 inquiry 22317
(3)Powerlink commercial
(4)Apple, come out
(5)Adding Apple to the Latest Smartphone Public Machine Overseas Phone
(6)There’s even a discount!
(7)Hello
(8)Recently, something quite absurd and serious happened at Rolex Yeoksam’s official CS center, so I’m posting to ask you what you’d like to do in this case
(9)First, I have an old vintage Rolex watch that my grandfather handed over to me I don’t know exactly when it was made, but it’s also a watch that my grandfather bought when he was a college student, and it’s estimated that it was made between 1952 and 1962
(10)But about two weeks later, the CS center called me again due to an unexpected incident The text board, which was initially judged to be genuine, was judged to be a fake during the repair process, so to repair the watch, it could be repaired by paying an additional 1 million won worth of money, not the existing one that is no longer in stock, and replacing it with the current Oyster text board and handsAlso, you said that existing text boards cannot be returned when replaced due to policy
(11)After hearing this, I thought I needed to check if it was genuine or not, and the reason why Rolex said it was fake was that there was something suspicious about it, so he didn’t tell me about the watch repair process specifically I sent an e-mail to Rolex Swiss headquarters about whether the watch was genuine or not, as if I was holding on to the last straw
(12)After that, I got a call from the Rolex CS Center again, and I heard that the dial was actually genuine, not fake, and that as much as the Rolex made is correct, the repair will proceed as it should Fortunately, it was a good thing that I could repair the watch as it was left behind by my grandfather, but if I hadn’t sent an e-mail to Switzerland, I would have paid an additional 1 million won due to the wrong judgment of a CS center engineer in Korea
(13)Unnecessarily replace with a different text board that doesn’t fit
(14)It was a situation where I should have had an upset stomach

image text translation

(1)ROYAL’s letters on the dial of the clock
(2)Half of it was smudged and erased I didn’t have to hold the rupee in detail, but I just held it, so I asked the person in charge about this because I could see that the writing collapsed so easily with the naked eye
(3)Right before repair and right after repair
(4)The person in charge looked at it and said that the engineer in charge probably didn’t touch the dial, but he went inside with the watch and came out again, saying that some of the letters on the dial were erased during the repair process, but Rolex Korea also didn’t know about this
(5)When I asked how I could compensate for this, I was told that it was difficult to compensate even though you acknowledged that the watch had a problem during the repair process
(6)Eventually, all I could say was to consider internally what kind of compensation would be possible in this case, and Rolex left the store with the words that they knew formally
(7)1 Repairs to Rolex Store Received by Grandfather
(8)2 Suddenly, one of the parts is fake, and an additional 1 million won is requested
(9)Parts are out of stock and will not be returned
(10)3 When I inquired about the headquarters, they said it was genuine
(11)4 When I received the parts that I had repaired, I found that the text was damaged
(12)5 No compensation

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