(1)< Details of Notice
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(2)I sincerely apologize for the personal information leakage and the Internet connection error
(3)Personal Information Leakage and…
(4)I sincerely apologize for the internet connection error.
(5)LG U+ is…
(6)I feel a heavy responsibility for not preventing Internet access errors caused by recent personal information leakage and DDoS attacks.
(7)We will provide you with details and improvement measures as soon as possible, and we will provide you with measures to prevent further damage.
(8)LG Uplus will actively take all measures to prevent the same thing from happening again, and we will do our best to manage security so that customers can use it with confidence.
(9)1 Information on personal information leakage damage support
(10)① Free replacement of USIM When visiting the nearest LG U+ store, please bring your ID card.
(11)- Customers who have been confirmed to have leaked on the website can start from February 20, 2023 ☞ Check for personal information leakage
(12)※ If a customer who has not been checked for personal information leakage wants to replace the USIM,
(13)Applications for the website will be accepted from March 1, 2023, mid-March replacement information will not be available with the confirmed leaked information, but if you want a free replacement for personal information protection, we support it.
(14)☞ Search nearby stores
(15)② U Spam Phone Notification App Service 12 Months Support
(16)- All U customers can use the iPhone from February 27, 2023.
(17)Customer will be notified separately at the end of May
(18)Download from the Google App Store
(19)※ Customers who have been confirmed to be leaked on the website will be sent a separate message.
(20)If you have any questions about the support for personal information leakage damage, please contact the Customer Information Protection Center 080-864-1010 free of charge from 9:00 a.m. to 9:00 p.m. or
(21)Please call LG U+ Customer Center 114 free of charge from 9:00 a.m. to 6:00 p.m.
(22)I’ll answer sincerely.
(23)2 Help guide for Internet access error damage caused by DDoS attack
(24)① Target small business owners and PC room operating customers
(25)- Application period Thursday, February 16, 2023, 2:00 p.m. to Friday, March 17, 2023.
(26)How to apply
(27)1 Damage Support Center 080-850-1119 Free 9 a.m. to 9 p.m. Counselor
(28)Application weekend and holidays excluded
(29)2 Press the website ☞ Receipt of damage and apply for 24 hours of application
(30)- Support plans for customers who have applied will be announced later, and customers of general companies should contact the Damage Support Center.
(31)② Target LG U+ individual customers who use the Internet and IPTV.
(32)- The application plan will be compensated without application or reception of the customer center scheduled to be announced later.
(33)I’m going to.
(34)If you have any questions about Internet access error damage support,
(35)Damage Support Center 080-850-1199 Free 9:00 a.m. to 9:00 p.m. Chatbot Consultation
(36)Please call me at
(37)Once again, I sincerely apologize for the inconvenience.
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