Hello
Even though it’s the first letter, I’m writing it shamelessly
Yesterday, on Christmas Eve, December 24th, I visited the famous Japanese Ryokan Hotel in Gyeongju with my boyfriend
I paid 890,000 won, which is the peak season of Christmas, and I was supposed to check in at 3 o’clock, but I checked in at around 4:30 p.m., which is a little late
There was no check-in reception, and the check-in was done at a small table where the guests had dinner and breakfast, and as soon as they entered the room 101 of A-Wing, I was shocked The windowpanes that covered the windows were full of mold, the wooden table that shared the refreshments was full of wounds, and the door frame had hair in the drawer under the sink where the dust towel was placed
Since it’s a good day, I’ll try to understand and go to eat at 7 o’clock and come back to my room to visit
I tried to use Hinoki soup, but there was no hot water There was only lukewarm water that was not suitable for bathing, and I immediately called the front desk and told them about the situation, and they asked me to wait for a moment
After that, a customer sent a text message saying that the hot water stored with the water on was exhausted and that it could not be used immediately, so please wait a little bit I waited patiently as it was a good day, but the situation did not improve, and I apologized for the inconvenience and gave two drinks and asked them to wait again
I inquired again by text message at 9:30 and got an answer that it would be normalized at 10:30
It didn’t get back to normal after 11:30, and the front desk staff didn’t get any contact I was so angry at 1 a.m. that I called him on the phone, and the manager answered and said he would contact the person in charge
At around 1:45 a.m., a person in charge of sales called me to check the water temperature, and he said that the hot water provided in the bath does not come out, but the lukewarm water has been provided since 10 minutes ago at the request of the customers
It’s a lukewarm water that’s not suitable for bathing, but I was so angry that there was no problem with using the hotel that I asked for a refund, but you refused
He called to check the water temperature, and if he couldn’t solve the refund problem right away, he said to solve it through the accommodation relay company he used to make a reservation, and he said he would try to normalize it even though it was past 2 a.mHowever, I was not convinced that I came to use Hinoki-tang, the representative facility of the hotel, and asked for a refund again
He said he would check out immediately if there was a refund, and the person in charge said, “If you want, you can check out.” He refused the refund issue
It was late and we had dinner served by the hotel, so I asked for a partial refund, but I even heard insulting remarks about not trying to negotiate with a deal
I couldn’t understand that I would check out immediately after a dispute and refund only 20% of the payment, so I had arguments and voices
Why do you keep getting angry and fighting? Don’t use abusive language
There was no verbal abuse, but there was no verbal abuse, and I said, “Don’t just say you’re sorry. I can do that, too.” In a mocking toneI’m sorry, customer. I’m sorry. I sarcastically said that
The boyfriend, who couldn’t see it, sorted out the situation and contacted the accommodation relay company that you gave me as a solution while I was on the phone with the person in charge
He was kind and said he looked into it, but the answer was that the hotel said there was no problem with the issue because they were relay companies, and that they could not give a refund because they could not directly confirm the fact that they had already entered
The website of the local chain is managed separately, and there is no contact information or information related to the headquarters anywhere I can’t complain anywhere and I can’t get proper treatment, so is there any way I can get help other than the Consumer Affairs Agency?