An hour and 20 minutes later, a woman who appeared to be a family member of the man received a call.
I asked for a refund, saying I couldn’t eat the cake because it was frozen.
The informant, who thought the cake was fine, said that if you leave it for about 2 hours it will melt, but if it is difficult to eat, tell them to bring it to the store.
The woman responded that she could not go to the store and would leave it at the apartment security office.
When I looked at the state of the cake on the second day, more than half of it was gone and I ate all 19 to 20 strawberries on top.
The informant who saw the cake pod said that he would not be able to get a refund.
The woman said it was fine until yesterday, so why did she change her words? She threatened to file a complaint with the head office.
In the end, I filed a real complaint, but the head office also refused a refund after seeing the condition of the cake.