Consumers are also concerned that the closure of the center will decrease vehicle value and cause disruption in after-sales service. GM Korea repeatedly drew a line against rumors of its withdrawal from the Korean market and explained that it would continue to provide after-sales service through the cooperation center.
According to the automobile industry and labor circles on the 28th, GM Korea management notified the labor union on the 7th that it would close all nine directly managed maintenance centers nationwide as of February 15th next year. This means that the plan to sell the directly managed maintenance center announced last May as a way to secure the company’s finances will be implemented. Last month, labor and management decided to form a consultative body (TF) regarding the directly managed center to reexamine its existence from the beginning, but it was reported that only a face-to-face meeting was held and no actual discussion took place.
If all directly managed maintenance centers are closed, vehicle after-sales service will be handled by about 380 cooperative maintenance centers across the country. GM Korea recently sent a text message to car owners informing them that customer service will shift to focus on partner maintenance centers as of January 1 next year, and that the existing nine directly managed maintenance centers will cease operation as of February 15. Accordingly, applications for repairs at directly managed maintenance centers are only possible until December 31 of this year. Among the five domestic automakers, GM Korea is the first to eliminate its directly managed maintenance center.
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