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Response guidelines for each type of user
User type
Response Guidelines
Characteristic: The type who shows off himself and knows everything.
Professional salvage action
expert type
Tips: Use negative multilingual words to praise and appraise the user’s abilities.
Any acts that are hostile to others or that violate self-esteem are prohibited.
Features: Dolinium user who does not speak clearly to the point
indecisive
Tips: Guide people to be honest about their thoughts and use appropriate
Presents a solution to the problem
Characteristics: Users who are very impatient even if there is a slight delay in completing work
Quickly, quickly
Tips: Speak softly, act quickly, and do not delay progress.
In this case, the reason for the delay is clearly mentioned.
Characteristic: A user who picks up on every issue and complains
cavil type
Tips: Respond to the person’s opinion by correcting it and expressing apologies.
The law is effective
Characteristics: A so-called happy user or an arrogant person who shouts things with no personality.
user
Arrogant type
Tips: Praise and savor it. If you make a harsh sound or make a harsh noise, put it on the spot.
Change the mood and respond in a low voice.
Overloading
User type
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Response Guidelines
Characteristics: Easy to deal with and multi-faceted user
Fast shooting type
Tip: When handling things, it is effective to make Yes/No clear.
(Myeonggang type)
Avoid being caught up in the excesses of the coffee shop and deviating from etiquette.
By
Characteristic: A gentle type with a low posture who says, “I’m sorry, but”
Non-sharply observing Mugeomun users
gentle type
Tips: Be courteous and gentle, and handle tasks step by step without confrontation.
I thought that the complaint was resolved just because I didn’t say anything.
Don’t stop
Features: Users can double-check whether what they heard is good
Suspicious type
Tip: Present clear evidence or grounds to sometimes force the person in charge to respond.
Do your best to do everything
Characteristic: Unreasonable request to tell the former employee about yesterday’s work
user
unconditionally
Tips: After informing the user that the user is entering, the user’s request
On demand
I explain it step by step so that you can understand how difficult it is.
children
Feature: Children’s interest is regarded as the user’s own interest
Accompanying user
Tips: Children need to take action when left alone.
C doing
The National
image text translation
G KorEa
water
“
library technician
Pick-up service
By menu
;
F
National Library of Korea
index
Basic user response service
01 Basic U principles for users
02 User explanation
0) Cemetery and plot
Response service according to situation
01 Raw ball dragon dae
02 Office use unit
Problem user response service
0J line drawing g
01 Problem 8 Character Dragon Cibi Ginongjisim
4 Internet personnel rental
02 Whey-specific Munsage 8 service
“In the case of raising an objection to the Doseo Gundae 3 Banna Gyu-seong
? For inter-book materials, Kim Woo, who is respectful
Complaint user response service
A police officer who intentionally destroys a stone monument in the prayer library.
01 Jungman Yongdae – White Sik
#If you have jurisdiction over Daemoinajipda
02 Complaint handling techniques
3 In the case of one child, the name of the child is Babchihanon.
0J 8-character type words Yongdae Jisim
In case of moving to enlistment and being consumed by eavesdropping
In the case of a boy with an ideal type who is suspected of being an evil-doer.
Kim Woo of user Noh Soo-in and Aininon
If the esophageal cavity is on the table, come on.
10 In case of possession of goods to be transferred to Bokreum Volunteer Service
The case of Seongsu Bread vs. Singsingdungi Park Seong-hanon
IGimenleri Geomwoo accompanied by Donggae Ip-dong robbery
#
supplement
Libnory
Source: X