[Exclusive] Baemin, if delivery food is in poor condition, directly cancels order

According to the delivery industry on the 4th, Baemin will begin accepting customers from the 1st of next month.
If objective problems arise with the product or service you receive
We changed the terms and conditions to allow Baemin to cancel orders directly.
all
What Baemin saw as the objective reason for the problem was
Order details and
When offered products are different
If order information is missing
If a defect occurs due to damage during the cooking and packaging process.
right
If packaging is poor or cooking is delayed
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Leaves that have hygienic problems due to rotting plants or containing foreign substances
In this case, delivery may be delayed without agreement with the customer.
This is what happened:
Disputes between restaurant owners and customers regarding cancellations and refunds
If an issue arises, the two entities would like to resolve it through an agreement framework.
However, the above reasons cannot be objectively confirmed.
In this case, Baemin directly requests the customer’s request without the consent of the restaurant owner.
Orders may be canceled depending on the request.
Restaurant owners must proceed with the refund process. However, these
You can raise an objection regarding order cancellation through customer service.
You can:

According to the delivery industry on the 4th, Baemin will begin accepting customers from the 1st of next month.
If objective problems arise with the product or service you receive
The terms and conditions have been changed so that Baemin can cancel orders directly.
all.
What Baemin saw as the objective reason for the problem was
Order details and
If the product provided is different
In the case of order Naeui Nugakkae
If a defect occurs due to damage during the cooking and packaging process.
right
If packaging is poor or cooking is delayed
hmm
Leaves that have hygienic problems due to rotting plants or containing foreign substances
In case 1, delivery is delayed without agreement with the customer.
This is what happened:
Disputes between restaurant owners and customers regarding cancellations and refunds
If an issue arises, the two entities would like to resolve it through an agreement framework.
However, the above reasons cannot be objectively confirmed.
In this case, Baemin directly charges the customer without the consent of the restaurant owner.
You may cancel your order by:
Restaurant owners must proceed with refund procedures. However, these
You can file an objection regarding order cancellation through the customer center.
You can:
In addition, in the case of delivery of orders through Baemin service, Baemin
If the product is lost due to reasons attributable to Baemin or the delivery driver,
In case of misdelivery or misdelivery, Baemin dines out at the customer’s request.
You can cancel the order directly without the consent of the business owner.
However, in this case, Baemin bears responsibility for the restaurant owner.
all.