The Essence of Apology

(1)
(2)I apologize
(3)We, Samsung Medical Center, failed to prevent MERS infection and spread, causing too much pain and concern to the public I apologize with my head down
(4)In particular, we apologize to those who have changed their reputation due to MERS and those who are still being treated, and to those who have been inconvenienced by unexpected quarantine measures
(5)My father has been in the hospital for over a year I understand a little bit of the anxiety and pain you and your family have experienced
(6)We’ll take care of your patients until the end
(7)We will work closely with the authorities concerned to make every effort to ensure that the MERS outbreak is completely resolved as soon as possible